Terms of Service

Impact Landscaping – Service Agreement
 
1. What We Do
 
Impact Landscaping builds custom, one-of-a-kind outdoor spaces. We operate as a general contractor. This means we plan projects and coordinate skilled independent contractors to complete the work.
 
The owner may not be on site every day. Work may be completed by different crews depending on the project.
 
 
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2. Estimates & Pricing
 
Estimates are based on:
 
Visible site conditions at the time of consultation
 
The agreed scope of work
 
 
Estimates are valid for seven (7) days.
 
If labor time is listed in your estimate, it is for planning only. Pricing is based on the scope of work, not the actual time spent.
If work takes less time than estimated, no refund or discount is given.
 
 
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3. Deposits
 
All deposits are non-refundable.
 
Deposits:
 
Hold your place on our schedule
 
Reserve labor and materials
 
Allow us to commit crews and suppliers
 
 
Once a deposit is paid, it will not be returned for any reason.
 
 
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4. Scheduling & Timelines
 
Projects are scheduled on a first-come, first-served basis, grouped by project type.
 
Timelines discussed during consultation are not guaranteed. Scheduling depends on:
 
Weather
 
Site conditions
 
Material availability
 
Crew availability
 
 
Projects may start, pause, and resume as conditions allow.
 
 
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5. Unexpected Conditions
 
Landscaping involves digging and ground work.
 
If unexpected conditions are found, including but not limited to:
 
Buried debris or concrete
 
Roots, stumps, rock, or poor soil
 
Drainage or grading issues not visible at estimate
 
 
Additional labor, materials, or equipment will be billed separately.
 
 
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6. Materials & Substitutions
 
Materials and plants are subject to availability.
 
If specific materials or plant varieties are unavailable and waiting would delay the project:
 
We will select the closest available in-stock match
 
Size, color, and appearance may vary
 
 
Exact matches cannot be guaranteed.
 
If a substituted material has a different cost, the price difference may be added or credited at final collection.
 
 
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7. Communication
 
The phone number that sent your estimate and invoice is text-enabled and is our primary way to communicate.
 
Texting is the best way to:
 
Ask questions
 
Share photos
 
Approve changes
 
Receive updates
 
 
This helps keep everyone on the same page.
 
 
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8. Homeowner Availability
 
For multi-day projects, the homeowner must be:
 
Available at least once per day by phone or text
 
Available in person at least one time before project completion
 
 
This allows us to confirm progress and avoid misunderstandings.
 
 
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9. Decision Authority & Work Continuation
 
If the homeowner cannot be reached and a decision is needed, work will continue without delay using the contractor’s best professional judgment.
 
This may include:
 
Adjusting irrigation or lighting
 
Making small plan changes
 
Replacing materials with commonly available equivalents
 
 
Work will not be delayed due to lack of homeowner availability.
 
 
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10. Walkthrough & Quality Review
 
A walkthrough is completed at the end of the project by:
 
The owner or
 
The contractor who completed the work
 
 
During the walkthrough:
 
Quality concerns must be raised
 
A punch list may be created
 
 
Punch-list items are completed before final close-out.
 
Once the walkthrough and punch list are finished, the project is considered complete and accepted.
No new issues may be added after acceptance.
 
 
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11. Payment Terms
 
Payment is due:
 
At project completion, or
 
At completion of each stage, depending on your estimate
 
 
Invoices are due immediately unless stated otherwise.
 
 
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12. Late Payments
 
If payment is not received when due:
 
A 10% late payment penalty is added immediately
 
If unpaid after seven (7) days, an additional 3% per day is added until paid in full
 
 
Late fees cover scheduling disruption, contractor costs, and administrative time.
 
 
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13. Living Materials & Warranty
 
We do not warranty any living materials, including:
 
Trees
 
Shrubs
 
Palms
 
Sod
 
Plants
 
 
We do warranty workmanship on:
 
Pavers
 
Landscape lighting
 
 
for two (2) years, excluding damage from weather, settling, or misuse.
 
 
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14. Third-Party Work & Referrals
 
Impact Landscaping may refer certain services, such as lawn care or maintenance, to independent third-party contractors.
 
When work is:
 
Referred out
 
Performed by another contractor
 
Billed directly to the homeowner by that contractor
 
 
That work is not the responsibility of Impact Landscaping.
 
Impact Landscaping:
 
Does not perform the work
 
Does not bill for the work
 
Does not warranty the work
 
 
Any questions, complaints, reviews, disputes, or claims must be handled directly with the contractor who performed and billed the work.
 
Impact Landscaping must not be named in complaints, online reviews, chargebacks, or disputes related to third-party work.
 
 
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15. Conduct & Project Interruption
 
We expect respectful communication and reasonable cooperation.
 
If a client:
 
Repeatedly disputes agreed terms
 
Demands work outside the scope
 
Refuses to communicate
 
Delays payment
 
 
Work may be paused until the issue is resolved under these Terms of Service.
 
 
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16. Documentation
 
Projects are documented with photos, videos, and written records to confirm scope, progress, and completion.
 
 
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17. Acceptance of These Terms
 
By approving an estimate, paying a deposit, or allowing work to begin, you confirm that you:
 
Have read these Terms of Service
 
Understand how projects are handled
 
Agree to follow these rules