Terms of Service

Impact Landscaping – Service Agreement

 

When you accept an estimate and pay your deposit, you are agreeing to our service terms. This agreement is accepted at the time of invoice, just like clicking “I accept” online. All customer information is verified before an estimate is given. If our terms change while your project is underway, we will let you know. If you do not agree to the updated terms, you may cancel the project, but no refund will be given for the deposit.

 

When you pay a deposit, it is not refundable and it cannot be transferred to another project. Once it is paid, it is locked to your job. Payment for your project is due in full at the time of completion, unless your estimate lists milestone payments such as when concrete is poured, materials are delivered, disposal is invoiced, or similar checkpoints. If you have a card on file, it will be charged at the time of completion. If you do not have a card on file, payment is due within seven days. After seven days, a twenty percent late fee will be added, and after fourteen days we may send your account to collections. If a scheduled milestone payment is missed, we may pause work, withhold services, or delay deliveries until payment is made. If collections or legal recovery is required, the customer is responsible for all reasonable costs, including attorney’s fees, court costs, and agency fees.

 

Impact Landscaping has a minimum labor requirement of nine hundred and fifty dollars for all projects. This minimum ensures we can cover the costs of mobilizing crews, equipment, and materials for your property.

 

We work seven days a week from seven in the morning until ten at night in line with city ordinances. If you have scheduling restrictions, you must tell us before you accept your contract and pay your deposit. If you wait until after the contract is accepted but before completion, your deposit will be forfeited.

 

You are responsible for preparing your property before we arrive. That means clearing toys, decorations, grills, vehicles, furniture, or similar items from the work area. If these items are left in place and are damaged, Impact Landscaping is not responsible. Customers, children, and pets must stay out of the work area for safety. Pets should be secured indoors or away from the site. The property must also be free of dog waste. If the crew encounters dog waste or other obstacles that prevent work, a twenty percent cleaning or rescheduling fee may be added.

 

During projects, we often use heavy equipment and deliveries are made by large trucks or similar vehicles. These vehicles and machines are heavier than normal vehicles and may leave ruts, divots, tire marks, stains, or cracks in pavement. These are normal risks of construction work, and we do not accept liability for them. We do our best to minimize damage, but repairs to these areas are not included unless specifically listed on your estimate.

 

We proudly use premium sod and materials from local trusted farms and vendors. However, the customer should understand that soil conditions, such as pH balance, compaction, or drainage, may affect how quickly sod or plants establish. Seasonal conditions like summer heat, winter freezes, drought, or heavy rain can also affect survival. Proper watering and irrigation are the customer’s responsibility. Impact Landscaping does not provide any warranty whatsoever on living materials. This includes sod, plants, trees, turf, or similar items. Once installed, care and survival are entirely the customer’s responsibility unless otherwise written on your invoice.

 

Water pooling, flooding, or drainage problems usually come from preexisting grading conditions. Unless you specifically hire us to fix drainage, Impact Landscaping is not responsible for drainage issues that affect your landscape.

 

If containers are delivered for your project, they are for our use only and not for personal trash. Each container costs five hundred seventy five dollars, with an additional ninety five dollars per ton charge after two tons. If containers are misused or overweight, you are responsible for the extra charges.

 

If you request additional work that is outside the original estimate, a two hundred fifty dollar change order fee will be charged, plus labor at one hundred fifty dollars per hour. This work can only be performed if materials are available and if it does not cause scheduling delays.

 

Some services such as mowing, disposal, concrete, irrigation, lighting, decks, fences, sheds, or similar projects may be performed by licensed third-party subcontractors. These are specialists in their fields, and we coordinate them to ensure the project is completed correctly. Warranties or guarantees on subcontracted work are provided by the subcontractor.

 

Stamped concrete and similar decorative finishes may vary in color or pattern depending on site conditions. These natural variances are part of the material’s character and cannot be matched exactly to samples or existing work.

 

We document our work for records and advertising. Crews may wear body cameras, and we take photos and videos of work in progress and upon completion. All calls and texts are recorded through our official 833 number, and all communication must go through that line so records are complete. If you do not want your project photos used for advertising, you must state this in writing by text to the 833 number before the project begins. If you notify us after accepting the contract but continue with the project, you agree to a ten percent advertising penalty. If you cancel because of this issue, your deposit will be forfeited.

 

Impact Landscaping is not responsible for damage to fences, shutters, decks, siding, soffits, roofs, brickwork, or similar materials that are already aged, deteriorated, or improperly maintained. Appliances and fixtures such as exposed AC lines, thermostat wires, lighting wires, or similar improperly installed or unprotected items may also be damaged during work, and we do not accept liability for them. When vines are removed from fences, sheds, buildings, roofs, or similar structures, they may pull surfaces with them. This is an inherent risk, and we are not responsible for any damage caused by vine removal.

 

When we perform tree work, branches and debris may fall and could damage fences, shrubs, ornaments, or similar items. You should move fragile items from beneath trees before work begins, as we are not responsible for these risks.

 

If stinging insects such as bees, hornets, wasps, fire ants, or similar hazards are encountered, and a crew member is stung, the project balance will become due immediately. The job will be rescheduled once a licensed exterminator has removed the pests, and we will return within fourteen days to complete the work.

 

Impact Landscaping is committed to maintaining a safe work environment. You authorize our employees to remove or report uninvited third parties or similar disruptions who cause conflict or harassment at the worksite. Hate speech of any kind directed at our workers will result in the immediate end of your project, and the full contract balance will be due immediately.

 

For projects outside our primary service area of Virginia Beach, Chesapeake, and Norfolk, a three hundred dollar consultation fee applies. In addition, a four hundred dollar per day travel enhancement will be added for each day crews are required on site.

 

If a customer cancels a project after accepting the estimate and paying the deposit but before work begins, the deposit is forfeited. If cancellation occurs after the project has started, the customer agrees to pay an additional twenty five percent of the total contract amount plus one hundred fifty dollars per man-hour for work already performed. A four hundred dollar mobilization fee will also apply. If materials have been purchased, the customer is responsible for the cost of those materials and for disposal at one hundred fifty dollars per ton.

 

All estimates are prepared using the best available pricing at the time. However, the cost of materials and valuable assets can change unexpectedly, including living materials such as sod, turf, and plants, and non-living materials such as stone, mulch, lumber, aluminum, steel, gasoline, or similar items. If costs rise before or during your project, Impact Landscaping reserves the right to adjust your invoice to reflect current pricing.

 

Sometimes events occur that are outside anyone’s control, such as hurricanes, floods, tornadoes, droughts, wildfires, severe storms, pandemics, labor strikes, or supply chain failures. These acts of God may cause delays or damage to materials that would otherwise be perfectly good. Impact Landscaping is not liable for these delays or damages, and schedules or costs may be adjusted if this occurs.

 

By accepting this agreement, the customer acknowledges that they are or should be self-insured for their property. Landscaping involves many risks, and Impact Landscaping is not liable for damages to property such as fences, siding, decks, ornaments, irrigation, utilities, roofs, lawns, or similar items. It is the customer’s responsibility to carry homeowners or property insurance to cover unexpected damage.

 

By accepting this agreement, customers also agree to cooperate fully, including answering calls and texts promptly, keeping gates unlocked, and providing safe and clear access. If crews are delayed or prevented from working due to customer inaction, rescheduling fees or additional labor costs may be applied.

 

Landscaping equipment can throw rocks, dust, dirt, or similar debris. These risks may cause incidental damage to items such as windows, siding, vehicles, or neighboring property. The customer understands these are normal risks of landscaping and agrees Impact Landscaping is not responsible unless the damage is caused by gross negligence.

 

Materials may need to be staged on driveways, curbs, or yards. This may cause impressions, stains, or wear. Impact Landscaping is not responsible for these normal effects. The customer is also responsible for any fines issued by their city, county, or HOA related to staging materials or equipment.

 

During holidays and peak demand seasons, such as March, April, May, late August, September, October, November, December, and the first week of January, projects may take longer than usual. Last-minute projects such as holiday renovations or cleanups may be subject to a surcharge of one and a half times the standard rate. Delays caused by seasonal or weather backlogs do not qualify for refunds or cancellation of deposits.

 

If a customer supplies their own materials, Impact Landscaping is not responsible for their quality or performance. If those materials are insufficient, defective, or unsuitable, additional charges may apply for labor, disposal, or replacement. Using your own materials is entirely at your own risk.

 

When Impact Landscaping completes a project and the crew leaves, the work is considered finished. If you have concerns, you must notify us that same day by phone or text to our 833 number. If no concerns are raised, the project is accepted as complete. Any changes to the work area after completion, including weather, pets, children, or neighbors, are the customer’s responsibility.

 

Impact Landscaping does not provide warranties on any workmanship, materials, or living products unless it is explicitly written into your estimate and invoice. If it is not written, no warranty applies.

 

If you have a concern after your project is complete, you may contact our receptionist during her listed hours. If we cannot resolve the issue, disputes will be handled by binding arbitration through Kaplan Law.

 

By accepting your estimate and paying your deposit, you confirm that you understand and accept these terms. You grant Impact Landscaping and its employees the right to access your property, complete your project, and enforce these terms.

 

At Impact Landscaping, we look forward to serving you and, as we like to say, we’re Turnin’ Dirt to Dreams.